Challenges of Customer Service in an Airline Industry

Challenges of Customer Service in an Airline Industry Communication(Phone) Communication problems in the workplace can cost your company productivity and money. Without efficient communication, your company is unable to exchange information essential to daily operations and create a communication network to carry new product data. Understanding examples of workplace communication issues can help you to create policies that will address problems and create an efficient communication network in the office Language Barriers A diverse workplace has several benefits to a business, such as a variety of solutions to company issues and insight into international markets during expansion. But the language barrier that can sometimes occur in a diverse workplace, or any workplace, may become a communication problem. There might be language barriers between people of different ethnic backgrounds, people of different ages and people with different levels of industry experience. Any language barrier is going to slow communication or create misunderstandings that make communication ineffective. Personal Issues Effective communication in a workplace is based on professional correspondence designed to assist in the daily operation of the company or the continued growth of the organization. When employees allow personal issues to affect company communication, a communication problem develops that could take a long time to track down and resolve. People who refuse to communicate based on a personal disagreement are damaging the companys ability to do business and slowing the growth of the organization. Lack of Feedback One-way communication can become an ineffective way to exchange information throughout the company. Employees and managerial staff should provide feedback at all times to improve the quality of information disseminated and the manner in which the information is delivered. For example, if a department tends to send out information in a format confusing to other people in the company, then that department needs to be informed of its communication problems immediately or else the information coming from that group will always pose a communication challenge. o New Hires When new employees are brought into the organization, they need to receive a comprehensive introduction into the proper ways to communicate throughout the organization. Companies that do not include communication training in their new-hire orientation programs will be forced to struggle with new hires that are forced to learn proper communication procedures by a process of hit and miss. Also some other examples for communication challenges: Accent Tone Understanding Clear Dialog Ticketing Parking Long Lines Long custom lines, parking problems. Passengers are not happy to stay in a long line buy their tickets they want to tack there tickets as soon as possible. Also the lack of parking spaces. Customer Needs Ability to give what exactly customer need. Airport Checking Extra Baggage Extra Cost Overweight baggage, Liquids include, Cabin baggage restrictions, Locked suitcases are some examples regarding extra baggages. Anyhow if passenger want to take the baggage’s passenger will have pay extra money to take those extra baggages. Group check Sometimes large families come to the airport at the last moment and hard to check because they are in a rush to get on-board and the other massive challenge was sitting them all together. Departure gate Locating all passengers On-board Travels the aircraft from A to B safely No choice of meal Preferred seats Looking after special peoples such as elders, walk aid, etc. After landing The baggages are not arrived How you would handle a PRM onboard. Definition and responsibility It is the responsibility of the airport to assist disabled passengers and passengers with reduced mobility. If you have reduced mobility, the airport will provide you with assistance within the terminal buildings, car parks and other public areas. If needed, airport will also assist you with check-in, security check, and border control, moving around the gate area and boarding the aircraft. A person with reduced mobility (PRM) is defined as any person whose mobility is permanently or temporarily reduced due to physical incapacity (sensory or locomotory), intellectual deficiency, age, impaired vision or hearing, or other cause of disability that means they require assistance at the airport when travelling. Assistance services are free of charge for PRM passengers. Arriving at the airport If you require, an assistant will come and meet you when you arrive at Airport. Alternatively, you can also go directly to the check-in desk. If you need assistance, report to one of the pick-up points marked with the international disabled access symbol at least two hours before flight departure. At the airport There is a dedicated check-in desk at the Airport for passengers needing assistance. The desk is labeled â€Å"Special Passengers† and is marked with the corresponding international symbols. If passenger wishes, staff will assist you all the way from the check-in desk onto the aircraft. If passenger requires special assistance, passenger will be allowed to board the aircraft before the other passengers, so that the staff can ask about the needs for in-flight assistance and more easily assist the passenger onto the plane. During the flight Passengers with reduced mobility will primarily be seated by the window. Airlines do not supply assistive devices, such as elevating seat cushions, so you must be able to sit in a regular aircraft seat. If passenger requires help in taking medication, eating, visiting the toilet, getting up or communicating, you must be accompanied by a personal assistant. After the flight When passenger arrives to the destination, passenger will be met by a member of staff, who will provide all the assistance need to continue your journey. If passenger needs help to disembark from the aircraft, this will happen after the other passengers have left, so that we have more space and time to assist the passenger. After disembarking, passenger will be assisted all the way to your next mode of transportation (a connecting flight, car, taxi or bus). How a passenger can request for WCHR from his selected airline. Ticketing, Online booking, Check in When you going to buy the ticket you can request WCHR If the passenger going to buy the ticket online the passenger can still request a WCHR online And check in desk at the airport Definition of WCHR Are passengers who can negotiate steps and move about in the aircraft cabin but who need a wheelchair or other assistance to move between the aircraft and the terminal building or within the terminal itself and between arrival and departure zones in the terminal. References Journals Eugene W. Anderson. Customer Satisfaction and Word of Mouth.Customer Satisfaction and Word of Mouth11.3 (2013): 1-10. Print. Dr Stephen Goodwin. The Journal of Consumer Satisfaction/Dissatisfaction and Complaining Behavior will beholding its biennial conference .The Journal of Consumer Satisfaction/Dissatisfaction and Complaining Behavior will beholding its biennial conference15.6 (2014): 5-8. Print. David Lewis. Customer Satisfaction.Make Hidden Persuaders Work for You: Aroma, Music, Color, Font Read more: http://www.marketingprofs.com/articles/2014/24995/make-hidden-persuaders-work-for-you-aroma-music-color-font#ixzz31svhR6q21.1 (2014): 1. Print. Web sites Marisa Currie-Rose. Website Satisfaction By Google Consumer Surveysanalytics.blogspot.n.p., n.d. Web. 11 May 2014. No name. Customer Satisfactionhttps://www.surveyshare.com/templates/.n.p., n.d. Web. 2014 Nov 14. http://www.customerthermometer.com/

Analyzing Internet Sources

The first and more important thing I learned was to look for credible sources. One way to do this is to look for bias and opinion. You should look for sources that are based solely on facts and will not attempt to shape your opinion of the topic when you read it. Another thing is to make sure you find your information in other sources to verify it is true and correct. Remember that it is difficult to spot credible sources online. Another thing to keep on mind are legal issues regarding copyright and plagiarism. Just because something is online does not mean it is unprotected. I will use these practices by making sure that I do more extensive research when I find something online. Just because it is there doesn’t make it true. I want to stay free of any problems of that nature and make my work reflect my abilities as a student. How can you determine if the information on a website is reputable and worthwhile for a research paper? Why is Wikipedia not an acceptable academic source? You can determine if the information is reputable and worthwhile by first looking at the URL. Most of the time if it ends with . edu or . gov it will be a good one. Also, another good thing to do is to research the authors and their credentials. You want to know who is writing this information and how qualified they really are. Another good tip is to look at the date. Let’s say you are writing about something that happened recently. There can be new developments on the story daily and you want all your information to be up to date and correct. Wikipedia is not an acceptable academic source because it is an open source of information. That information is not monitored at any time and can be posted by anybody. Some people even go on Wikipedia and say they are an anonymous writer. How can you know it’s true if you don’t know who wrote it?

Alcohol Research Paper Essay

Alcohol plays too significant a role in society today and should be an after thought as opposed to the most essential addition to any social event. Alcohol creates numerous social, economic, and health problems that could very easily be stopped if it played a less influential role in every day events. The use of alcohol is prominent in, but not limited to three social circles that include students, family groups, and religious gatherings. Experts have much to say about alcohol use and abuse in these three categories, including all of the negative aspects of drinking. Social drinking is a common occurrence around America. Whether it is after work or after a football game, white collar or blue, two-thirds of the American population sit down at least once a week to enjoy an alcoholic beverage (Med. unc. edu). Many of these people do not realize that drinking is what leads to uncontrolled behavior, drunk driving, and in the long run, addiction. They are thinking only of the short-term effects, not the negative long-term consequences. People who regularly turn to alcohol eventually begin to neglect their families and other responsibilities, consequently wrecking the lives of loved ones and their own as well. While the lasting negative effects of alcohol use are spewed daily through the media, the problems will not stop until society completely understands how alcohol can indeed pose a serious threat to the nations social welfare. Alcohol has an adverse effect on the economy. The consequences of alcohol abuse and dependence cost the nation an estimated $99 billion each year (Gordis, 209). It is tax money that pays for alcoholics who both live on the street and are barely getting by or who are in government-funded hospitals and institutions. The United States should either find an alternative way to take care of these people or perhaps raise liquor taxes. Either one of these options would conceivably minimize the economical problems caused by alcoholic beverages. It is not the responsibility of the people as a whole to take care of the homeless people who have fallen prey to the lure of alcohol related problems. As of 1991, about 14 million Americans met medical diagnostic criteria for alcohol abuse or alcoholism. There are numerous health problems that are linked to drinking. For instance, if alcohol is consumed during pregnancy, birth defects may result, worse, the baby could be born addicted to alcohol (Kellam, 30). High doses of alcohol have also been found to delay puberty in females and slow bone growth and result in weaker bones (Windle, 179). One of the main risks of drinking alcoholic beverages is having a stroke. A review of epidemiological evidence concludes that moderate alcohol consumption increases the potential risk of strokes caused by bleeding (Camargo, 1620). Another medical problem that involves alcohol is the use of prescription medications. Alcohol may interact harmfully with more that 100 medications, including some sold over the counter. The effects of alcohol are especially augmented by medications that depress the function of the central nervous system, such as sleeping pills, sedatives, and antidepressants, and certain painkillers (Thomas, 336). Upon understanding the risks of drinking, some people would surely stop. Better health is a good reason to do so. One of the main groups of alcohol users is high school and college students. Despite a legal drinking age of 21, many young people in the United States consume alcohol. There are several factors that put youth at risk for drinking and for alcohol-related problems and also several consequences of their drinking. Thirteen- to fourteen- year-olds are at high risk to begin drinking. This is a confusing stage in their life and they are easily pressured into doing things they would not normally do. Also at high risk are twins and adopted children. Studies of these two groups demonstrate that genetic factors influence an individual’s vulnerability to alcoholism. Children of alcoholics are more likely than children of nonalcoholics to imitate drinking during adolescence and develop alcoholism, but the relative influence of environment and genetics have not been determined and vary among people (Chassin, 453). Advertising has also been found to play an influencing role in adolescents’ decision to drink. Research has assessed the effects of alcohol advertising awareness on intentions to drink. In a study of fifth- and sixth-graders’ awareness measured by the ability to identify products in commercials with the product name blocked out awareness had a small but statistically significant relationship to positive expectancies about alcohol and intention to drink as adults (Grube, 257). Although there are many risk factors inviting youths to drink, one of the most prevalent is peer drinking and acceptance of drinking. If one minor sees another drinking he would most likely find it acceptable and join his friend. If all of these risk factors were reduced, say, less advertising of alcohol where children will likely be influenced, children would not find it as acceptable to drink and would probably not start off so young or abstain wholly. Though the prevalence of binge drinking varies among campuses, the overall statistics are alarming. A 1993 survey by 18,000 students at 140 colleges in 40 states found that 44% of the students drank heavily (med.unc. edu). In an effort to curb students thirst for alcoholic beverages, many schools are trying to come up with alternatives to promoting social events that involve alcohol. Colby University has come up with a new program that offers students an alternative to getting ? sloshed. ‘ Faculty and students there have formed a committee that will recommend a reorganization of social functions. One of their recommendations was that the student association spend at least 50% of their funds exclusively alcohol free events. The other 50% of the funds may be used for entertainment, decorations, or refreshments, but may not be used for the purchase of alcohol (colby. edu). More schools should take part in this kind of rehabilitation, not only does it give the school a positive reputation, but it gives the student s more time to concentrate on the reason that they are there which is to learn. Serving food, non-alcoholic drinks, offering activities and entertainment such as games and music, and ceasing to give alcohol two hours before the end of the party are all ideas that will promote safe social scenes and responsible parties. One way to deter younger drinkers from becoming addicts is to step up the punishment for law-breakers who have a blood alcohol concentration indicating public intoxication. Whether it is as minor as carrying a fake identification card or as major as a drunk driving accident, offenders who break the law while legally intoxicated should be punished to the full extent of the law. Alcohol abusers, these risk takers and law-breakers, may realize after being punished once or twice that this is not the path they should take. Sobriety is a great thing, and the choice to be sober is one that should have positive connotations as opposed to the negative ones that go with drinking and being drunk. Learning at a young age that alcohol is not the great thing that everyone makes it out to be is a step in the right direction. We really should start now on a program that gives every child from kindergarten to college factual, unbiased training about alcohol. Then in a couple of generations we’d see fewer problems. Most people would have learned to drink responsibly. (Weiner, 93) The earlier people learn, the best it will be for them and society in general.

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